How many query right do I have?
3 for non-member users, unlimited for fixerkit.com member users
Why doesn’t it make my mobile analysis in site analysis?
Analysis can’t be performed if a suitable mobile version of your site isn’t found
How is the difference between rank finder and mobile rank finder?
Search engine sites give importance to information such as platform, country and city when sorting sites. Because every site doesn’t have mobile version, search engines don’t take these sites to the list or put them into the background
How can I add social media account?
In panel/socialNetworks address , you can add by “Add New” button on the right side of social media you want
Can I delete my social media account?
In panel/socialNetworks address, there is the list of your social accounts we provided access. You can delete by removing access from the delete button accross the related account. After the access removed, it is never used for anything unless authorised
Why can’t I see all group, company and pages in which I am registered?
Access tokens that we create through our web services only includes the page, group and companies for which you can make share
I want to send a content only to specific accounts. How can I do?
You can group your accounts via panel/addSocialGroup page and select these groups when sending
How do I want to send a content only to specific accounts?
It's included just you generate access tokens with our web services, you may share as administrator page,group or business page
Can I group my social accounts which I added?
You can add new group via panel/addSocialGroup page
Where can I see the status of content that I send?
You can follow the status via panel/listSocialMessage page
Can I edit or remove the content that I send?
Depending on panel/listSocialMessage content status you can edit, delete or cancel the content
Why can not I remove the content that I share on Linkedin?
Because there is unfortunately no delete function on Linkedin web service, we can not perform this action
Why do I get error when I try to send content after a long break?
There is operating time of access tokens obtained through web services for user safety, When this period expires the authorization must be given again
What causes access_token error while sending message on Facebook?
This error is produced if the password of related social network account is changed. You need to delete the account on fixerkit panel and authorise the account again
I cannot see images on some posts on Facebook. Why?
Image size may be small, or this image is used on another website
I cannot see my Facebook page/group at authorisation stage. Why?
The name of the page may be changed or may be blocked for name change. In such cases, previous name of the page/group will be seen
What are the limits of social media platforms?
I cannot share posts although I added social media accounts on my Fixerkit account. Why?
This may be caused by spam, social media API limit, or limitation of our access key by social media website. It may take up to 24 hours to solve this problem
What should I do to follow the the words I want?
Create a project via panel/addProject page and write the words you wanted to follow one under the other through “add word” area
What should I consider when creating a project?
Choose carefully in which search engine you want to follow the words you want to follow. Create different projects by identifying your common words with your opponents
I do not know the words I need to follow, how do I get these words?
You can reach hundreds of similar words for one word by using Fixerkit keyword tool
Which search engine should I choose?
Separate the words you want to follow depending on the country and select the related search engine of the related country under different projects, otherwise you can reach wrong conclusions
How can I delete the words I don’t want?
You can delete the words you selected by checkbox in your project detail on the left side of words via operations selectbox on the upper right corner of Project.
How can I add word to my project?
You can add word by 'add keyword' button in your project detail on upper right corner or 'add keyword' button across the related project in panel/projectManager page. You can not add the same word twice
Why doesn’t it show the word having good ranking in that day's list?
Our system controls ranking of all projects after making ranking update of our system’s search engines, it might show out of list when you control in this period
Do you only hold ranking history of last 7 days?
No, all ranking histories are kept. Our programmers have been developing the site for use and analysis of these data within the Project
How can I get the details of the word and opponents graph?
When you click on related word you added in your project detail, you can reach details
Can I download details of the word and opponent graphic?
By clicking on the icon in the upper right corner of the chart in word detail, you can download in the format you want
When does my usage limits become active after I buy the packet?
It instantly becomes active after payment received
What happens if I buy different packages except the package I bought?
It adds to the current packet and your usage limits increase.
Is my usage limit renewed every month?
Yes, it is renewed every month
I want to cancel I bought. What should I do?
Contact us to cancel through the contact page
Why does my shopping history does not show unit price?
Unit price isn’t shown on the packets received/charged promotional
Where can I follow my remaining usage rights?
You can follow through the panel page located on the bottom of the first page that comes up after you log in
Can I have one access token to all services?
No, you should receive seperate access token for each one for security reasons
How do I get access token for Subdomain name?
It will be enough to write only fixerkit.com instead of sub.fixerkit.com or fixerkit.com/sub
How can I use the web service?
You can find detailed information on pages/apiGuide page
Where can I access to all my access tokens?
You can find detailed information on panel/developer
Although I set a future date for rss, content entry date is shared. Why?
Since future date posts are not suitable for date format, your content is shared according to share date
What is the permanent solution for rss future date?
When you share your rss with <sendDate>Y-m-d H:i:s</sendDate> the problem will be solved. Exmaple : <sendDate>2017-01-18 16:05:10</sendDate>
Why some of the contents I shared with rss are not published?
We share the latest 100 contents in rss/xml area. But, if you added more than 100 contents within tracking time, content after 100 will not be published
Why cannot I share image with rss share?
This problem is caused by mismatch between meta tags of the post link and social network specific tags. You need to assign specific tags for rss : <image>URL</image> , xml için <image:image><image:loc>URL</image:loc></image:image> ekleyin
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